Q: When will my order ship?
A: All orders placed before noon EST ship the same day. Items are shipped through USPS and
UPS. Domestic delivery time ranges from 1-5 business days based on service and location.
Q: Is shipping free to my location?
A: Shipping is free on all items shipped inside the continental U.S. Smaller items receive free
shipping to Alaska, Hawaii and Puerto Rico, with larger items requiring additional shipping and handling.
Q: Is express shipping available?
A: Yes. UPS next day air, 2 day air and 3 day select options are available for an additional fee. Order
must be placed before noon EST in order to meet the required delivery date.
Q: Do you ship international?
A: Yes. We ship international daily and offer USPS first class, USPS priority mail, USPS express mail
and UPS worldwide expedited. UPS standard to Canada is also available. Delivery options vary
based on weight and location. Oversized items cannot ship outside the continental U.S.
Q: What is your return policy?
A: We have a 30 day full money back return policy. Please contact us for a prepaid return label
and a full refund will be provided once we receive your package.
Q: Can I start a return after 30 days?
A: Please contact us at (401) 315-2526 so we can assist you.
Q: Do you sell complete machines?
A: No, unfortunately we only sell the parts that we have here in stock at Instock.